Frequently Asked Questions

Q: How soon is a report available on

A: Police reports are generally available on within 5 to 7 business days following the incident.

Q: It has been a few days since my accident, but my search still returns no results. What should I do next?

A: If, after verifying the accuracy of your search criteria, you are still unable to locate your police report, please contact us. Provide your name, report number, and the date of the accident. All inquiries are answered within 2 business days.

Q: Can I still purchase my report from the police station?

A: Yes, however the reports provided at CRASHDOCS are identical to those available from the police station.

Q: How are the police reports displayed?

Get Adobe Reader A: All reports are displayed as PDF documents and require Adobe Acrobat Reader to download the document. If you do not have Acrobat Reader installed on your computer, you may get it free by clicking here.

Q: How do I interpret the codes used in the report?

A: Please visit, National Highway Traffic Safety Administration. Select the state corresponding to the accident report and then select the form used.

Q: How do I create an account to purchase reports?

A: If you represent a business or organization and will be ordering multiple reports, please contact us to establish a business account. Please include the business name, address, and phone number as well as your contact information. Once your account has been established, you can be invoiced monthly for report purchases. You will no longer need to provide a credit card for each transaction.

Q: I have a billing question. Who can I contact?

A: If you used a credit card to purchase a report, please contact us and be sure to provide the date of the transaction, your name, and information about the report purchased. If you have a business account with CARFAX, invoices are generated at the beginning of every month for the prior month’s usage and are usually mailed out between the 5th and 10th of the month. Contact us if you have a question about your invoice and a CARFAX representative will respond within 2 business days.

Q: I am a police officer. How do I get CRASHDOCS for my agency?

A: You can visit to learn about how your agency can benefit from using CRASHDOCS by CARFAX.

Q: There are some codes on my accident report. How do I determine what those codes mean?

A: Click below to find the code sheet for all states. Simply select the state where the accident took place, then choose the most recent report under "crash Reports".