CARFAX Privacy Statement

Effective January 2020

This Privacy Statement applies to the website (the “ web site") and governs all data collection and usage through the web site. By using the web site, you signify your consent to the data practices described in this Privacy Statement and agree that your visit and any dispute over privacy is subject to the Terms of Use. You should check this Privacy Statement frequently for any changes. If you have any questions or suggestions regarding our Privacy Statement, please contact us by visiting our Contact Us page and submitting a question, or writing to us at:

PCA Program Manager
5860 Trinity Parkway
Suite 600
Centreville, VA 20120

Protecting the privacy of children
The web site is not directed at children and we will not knowingly allow anyone under the age of majority to provide any personally identifiable information. If you are a minor, please do not provide any information about yourself.

Information collected
Use of the information
Protection of the information
Disclosure of the information to third parties
Third party links
How to update or change the information and opt out of marketing emails
Updates to this Privacy Statement
State Specific Privacy Disclosures

Information collected (back to top)
To search for a Police Report, you may be required to enter the city and state where the accident took place, the last name of an involved party, the date of the accident, and the report number. This information is used to search our database for the relevant Police Report. If you submit a request for information on the web site, CARFAX will collect any information you submit in connection with your request, including the name, email address or telephone number included in your request. CARFAX will also collect payment information to process your purchase of a police accident report. Any information provided to CARFAX may be used as described in this Privacy Statement.

This web site uses cookies to track your session in order to deliver the reports you are searching for. This includes unique IDs that allow us to track your cart in order to make a purchase. This web site does not store the information collected via such cookies once the session is completed and you close your browser. This web site does not collect or share with any third party information regarding your web site usage for advertising or other similar purposes. Nor does CARFAX sell any information that specifically identifies you, such as your name, address, email address or telephone number, to any third party.

Use of the information (back to top)
CARFAX uses the information you provide through this web site to process your purchase and deliver services requested by you.

Protection of the information (back to top)
We maintain administrative, technical and physical safeguards against unauthorized access to the information CARFAX collects. For example, when you complete the accident report order form, all information you enter is encrypted via a secure sockets layer (SSL) before it is sent over the Internet to our secure servers and/or credit card processor, as applicable.

Disclosure of the information to third parties (back to top)
CARFAX may use or disclose personal information about you: (i) to provide you with a better user experience; (ii) as provided in this Privacy Statement, (iii) to defend against legal claims or otherwise protect our rights, (ii) as required by law, judicial proceeding, court order, or legal process served on CARFAX, (iv) for purposes of law enforcement investigations, and/or (v) with your consent. CARFAX shares information regarding the purchaser of accident reports and the transaction to the law enforcement agency to which the accident report pertains. Any use or disclosure of the information by such law enforcement agency is subject to their privacy policies and practices and CARFAX has no control over the subsequent use or disclosure of any information you provide.

CARFAX uses third party service providers to perform various functions such as processing credit card transactions, and may share the information collected from you with such service providers to complete your transaction.

Third party links (back to top)

You may access the web site through links on third party web sites. By entering the web site through a third party web site you may be allowing such third party’s web site to view any information you provide to CARFAX. If you are concerned about entering through a third party web site, you can access the web site directly at CARFAX is not responsible for the privacy practices or the content of any third party web sites. We encourage you to review the privacy statement of any web sites through which you access the web site to better understand such third party web sites’ data collection and use practices.

Updates to this Privacy Statement (back to top)
We reserve the right to modify this Privacy Statement at any time. Any changes to the Privacy Statement will be posted here. If the changes are significant, we will provide you additional, prominent notice as appropriate under the circumstances.